63 Hotel Guests Get Food Poisoned

63 Hotel Guests Get Food Poisoned

March 2007

We booked our vacation with Sell Off Vacations online 2 weeks before our trip, I thought we had got a good deal, until I spoke to people at the resort. I then realized that we had paid over $220/ ticket more than most people, a large amount considering I went with my wife and 2 kids. I could have saved over $800 if I had booked the week before. Never the less, we went on vacation to enjoy ourselves. The night we arrived, we got in just after midnight, after the 1 hour drive from the airport. The service at the hotel was okay, they checked us in as fast as they could, we got a really nice room that lead into the kids room, which we were happy about. Unfortunately our happiness ended there.

The Hotel
This is supposed to be a 4 star resort, I’ll rate it a 2 star, I have seen motels with better food and service. Apart from the pool and the main hangout area, there’s actually nothing to this hotel. I found myself and other guests been approached on a regular basis, by the staff, asking for handouts such as toothpaste, shirts, shorts, sneakers, sunglasses etc. Someone even asked my wife for my daughters $200 mp3 player.

On the 2nd day our suitcases were broken into, the locks were totally trashed, our camera, charger, cd’s, some clothing and shoes were taken, we made a complaint but nothing was done about it. 3 other guests had the same thing happen to them that same day, and more throughout the week. On our 3rd day, 63 people in the hotel, myself included fell violently ill, food poisoning of some sort some people thought it was the water, others the food. A few doctors were called in to help treat the affected people, others just took their chances. Once word got around that all this was going on, everyone just sort of wanted their vacation to be over.

I was not at all impressed with the entertainment, every night it seemed to be the same boring stuff over and over. For 4 days they played the same CD repeatedly from 2pm til 7pm everyday. Eventually someone complained bitterly about their performance, only then did we see an instant improvement in the entertainment.

In the hotel brochure they offer a kids club. What Kids Club?? There is nothing.
They offer all day entertainment, salsa lessons, beach volleyball, water polo etc, even that was non exsistant, so I paid $3400 for me and my family to go on vacation, and I got What??? A bed, louzy food, perthetic entertainment and my belongings stolen. I should have stayed home!!!



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Tomas Estrada-Palma