Horrible Havana Honeymoon

Horrible Havana Honeymoon

Read about this romantic journey to Cuba:

Board Basis:	All Inclusive
Date of Holiday:	Sep 2006
Tour Operator:	Maritime Travel
Submitted By:	Mrs J Lang
Overall Rating:	2/10
Comments:	I just returned from a week at the Princessa Del Mar Resort in Cuba, sadly it was our honeymoon. We were there from Sept 16-Sept 22nd. Thanks to Sandals, our honeymoon was ruined. Here is a brief list of complaints at this resort; -Our room on the main level stank of mildew, there was mould growing on the couch. Our towels were not cleaned on a regular basis, our floor was never cleaned even though there was obvious sand and dirt on it. -Your staff members were constantly looking for tips even though we though tipping should be included at an all inclusive. We were approached for tips from one of the landscapers, from the bellboy. etc. -We were invited to one Management dinner where beef was served and made us both sick. We found out there were other special dinners we were not being invited to (we found out from other guests), we were not even invited to the honeymoon dinner when we were on our honeymoon. They did nothing special at all for our honeymoon, not even a room upgrade when the resort was only 25% occupied?! We learned by meeting other couples at the resort that they too were not pleased with their experience there. -The staff made it seem like it was an effort to serve us, they were not willing to put extra ice in our drinks or make blender drinks that seemed to be a huge effort for them. -The staff did not understand English very well even though your client base at that resort must be 80-90% English speaking?? -The restaurants offered a very limited menu and the food quality was very poor, at one restaurant, out of 4 appetizer selections on the menu they only had one available. We often left our meals at these restaurants feeling like we only had appetizers the portions were so small. In addition to all of this, we were not warned about the huge infestation of sand flies at the resort. I returned home with numerous sand fly bites, a fever and upset stomach. All of this for a supposed 5 star resort?! I have been to your Beaches resort at the Turks and Cacios Islands and had a wonderful experience. Based on this experience and the fact we do not even feel like we have been on a honeymoon and we will tell everyone we know about our experience and we will never book another Sandals resort in the future. If we do not even receive a courteous response from your organization, we may go so far as to bring this experience to the attention of our local media so others do not have to endure the same dreadful experience on their honeymoon. Tomas Estrada-Palma