Worst Experience Ever!

Worst Experience Ever!

Traveler rating:
Havana: Cubanacan Comodoro: "Health Hazard"
A TripAdvisor Member, London Dec 11, 2005




My experience with this property took place in:
November, 2005
My ratings for this hotel are:
Value 1
Rooms 1
Cleanliness 1
Service 1

I traveled to this hotel with: spouse/partner

My visit was for: extended vacation

Would I stay at this location again: no way!

This is the worst holiday experience we have had. We arrived at the hotel after a three hour delay from Holguin. As we entered into the hotel compound we saw that the hotel has 4* and were very excited as we did no research on our hotel. The reception staff were very frosty apart from the bell boy who wanted his tip for delivering our suitcases. We were assigned the bungalows and were delighted as we walked on the bridge going over the lit swimming pool. As we arrived to our bungalow we met another couple who were on the trip. He happily asked us if we had seen our room we said no, he then said have a look at mine with a smile on his face. As we walked in we were disgusted the floor tiles must have been 50 years old with the cleaners cleaning the central parts of the floor and leaving the corners with vast amounts of dirt. There was a cockroach in the cupboard, and dirt in the bath. We were rather petrified sleeping that night- and our room was not any better. The following morning the others complained about hairs in the bed and one woman had been bitten which was quite evidently by bed bugs. Even after the cleaners had been in- they still did not wipe up mess from spilt tea. The Breakfast was also awful and the milk tasted like water, one person commented that the bread had mold on it. Over- all it was the worst experience of our life. My advice to you all is Dont Do it!!